Over 90% of Americans say online reviews have an influence on their decision to purchase a product or service. Thirty or more customers can be lost by just one bad review. Save time by using Lightpost's review management software to track your reviews.
In today’s connected world, you need to engage with customers to create loyalty and let them know you are listening. Reviews are a great way to monitor your customer service and your competitors. Our service enables business owners to own the customer experience and turn a negative into a positive before it drives away business.
Review Management & CRM
Our review management software allows you to easily monitor and respond to your reviews, all in one convenient location. We send you daily emails of all your recent reviews so you can quickly respond to reviews. Alternatively, you can log in online to track your reviews and communication. In addition, you can spy on competitors, track your online sentiment, audit your online listings, and monitor how reviews are impacting your local search results.
Real-Time & Multi-Location Reporting
Our review monitoring software provides up-to-date reports for all the reviews left on your online profiles. You can filter reviews by day, week, month or all time. Monitor and segment your reviews by location or aggregate them as a whole to see how your organization is performing. You can also track your review performance against local competitors to see how you stack up. Performance monitored is performance improved!